"How can we get more support for subsidies?"

About: Collie Hospital

(as a carer),

We went to see about getting a loan for a walker to see if it would help my husband.

I was getting upset as we could not see someone for 2 weeks.

But head physio saw I was upset and took us aside made an appointment sooner.

I was getting anxious as my husband needed help.

She understood what was happening, so lent us a zimmer frame till our appointment.

Which in turn, our appointment went well. She arranged to have exercises for my husband, so he can do them at home with balancing, etc.

They were all very helpful for this - very friendly, helpful, etc.

Also for an Occupational Therapist to check home - she was very good too.

Where they could not help, she got us onto TADWA (Technology for Ageing and Disability WA) which was  also very helpful.

This made us very happy, as it made things better for my husband. Also arranged a walker too.

We then went to podiatry appointment at Collie Hospital.

She was very good too, also put us onto CAEP (Community Aids and Equipment Program). To see about getting boots to left foot. She arranged to get support over getting the boot for stability and prevent falls.

We were able to get appointment to see about getting this done in Eaton

But in the end we were told the government does not do this. The podiatrist then said she did not know how to go about getting support for this.

The shoe place that makes these shoes rang me to say it did not come threw.

The podiatrist at this stage has not informed anything else we can do, which I think she had mentioned to me to explain.

My husband really needed these shoes for support, etc. 

He has axonal sensorimotor peripheral neuropathy. He also has an eye condition and is partially sighted.

He has a degenerative lumbar spine disc narrowed, wide spread joint disease, curvature of spine, as well bulging in 3 parts of spine.

Plus, degenerative changes in talocrural joint. His ankle.

Widening of lateral joint space, ligament disruption of lateral ligament complex, which results in instability in his ankle and lung disease and atrial fibrillation

We feel these shoes would help him being stable.

He has problems with swelling too. 

The lady there was very helpful too.

So how can you get more support for the shoes more subsidies?

Also not my husband -I get iron infusions. The staff are so helpful and ward clerks and front office are very good and helpful too.

But I think that if you had the infusions in one room in those recliner chairs, would be more helpful for the nurses when doing them instead of running from one room to another.

Responses

Response from Alison Smith, Community Health Manager, Wellington, WACHS-SW

Dear Zela

Thank you so much for giving us feedback on the services you and your husband have received from us. It is wonderful to hear that we were able to respond to your concerns around getting your husband seen by Physio in a more timely way, and that you found the all our staff friendly, helpful and that they made you happy and your husband better. Our staff strive to offer a patient and carer centred service and I will let them know that they provided this to you.

I am currently looking into your husband’s footwear funding issue to see if I can assist in providing you with support and assistance as I know that the recent changes to funding can be hard to navigate for consumers. If you would like to call me on 9735 1459 I will discuss your issues around this and try to assist you in this process.

Thank you also for your feedback about the infusions and agree that it would be much better for nurses and patients if everyone was located in one area. Collie Hospital is in a planning phase for an upgrade of facilities in the near future and the creation of a dedicated Infusion Lounge with recliner chairs has been specified in the design. With the current lay out there is no room big enough to be able to get all the people receiving infusions together. It will be much better for staff and patients when the new room is completed.

Again thank you for providing us with your concerns and comments around our service. I look forward to assisting you further.

Kind regards

Alison Smith

Wellington Community Health Manager

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Update posted by Zela (a carer)

Thank you, Alison Smith, for your response to my opinion story.

You have been really wonderful in sorting it all out, re. my husband's shoes.

It's so great you have come in quickly in response and sorting it all out.

My husband has now got his modified shoes.

He finds them very helpful, comfortable and a lot easier getting around.

Thanks for your help in this.

You and your department have been great.

Regards,

Zela

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