"Care of our young child"

About: Ipswich Hospital / Emergency Department Lady Cilento Children’s Hospital

(as a parent/guardian),

Recently our child had two seizures and was rushed to the Lady Cilento Children's Hospital (LCCH) by ambulance. Although the care was good, four hours later our child was discharged and sent home, against our better judgement. Two hours later our child suffered an 8 min seizure that saw our child rushed by ambulance to the Ipswich Hospital where our child continued to suffer seizures. The care our child received this time could not be faulted. The RN and doctor on duty in the kids emergency ensured our child was made comfortable and that all our questions were answered. We finally felt we were being heard! The care continue when our child was admitted to the ward and the care continued to be amazing. Thankfully our child is now home. The care continues with the same doctors, but now as an outpatient. I would not hesitate in using this hospital in the future.

Staff skills

Staff skills

Being listened to

Being listened to

Treatment

Treatment

Explanations

Explanations

Future plans

Future plans

Responses

Response from Sandy Lewis, Senior Consumer Liaison Officer, Clinical Governance, Queensland Health - West Moreton

Dear heronyp34

Thank you so much for your lovely feedback regarding the care and support provided to you and your child recently from the team of outstanding clinicians in our Paediatric Emergency Department and Children’s Sunshine Ward.

It is such a worrying time when your child is unwell and it is particularly heartening to hear of the reassurance provided to you and your child along your hospital journey.

Here at West Moreton, we are dedicated to providing outstanding patient and family centered care and we’re delighted to hear that your family’s experience was so positive.

We thank you for taking the time to share your story with us and wish your child all the very best in their future health journey.

Kind regards

Consumer Liaison Office

West Moreton Hospital and Health Service

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