"Wonderful staff member"
Posted by Twinning (as ),
After receiving a life-changing diagnosis recently in country WA, resulting in an urgent referral to Perth for an appointment, there was a need to lodge a Patient Assisted Travel Scheme (PATS) application.
Julie at the Carnarvon Health Campus was polite, professional, responsive, efficient and compassionate from first point of contact on the phone.
She explained what was needed simply and when lodging in person at the campus she acted promptly knowing the urgency and had everything sorted before we knew it. Just the kind of person you need in customer service in a stressful situation. An asset to the team.