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"Ankle infection resulting from pin in leg from when I broke my leg"

About: Geraldton Hospital / Emergency Department Morawa Perenjori Health Service / Emergency Department Yalgoo Health Centre

(as the patient),

Long story as this covers 5 months.

Shifted to Yalgoo area earlier this year, a month later got ankle infection. Telemedicine doctor sent me to Geraldton for doppler on leg to rule out DVT (Deep Vein Thrombosis).

All ok & emergency doctor treated infection.

A couple of months later ankle was swollen & looked like another infection. Mt Magnet Doctor was due at Yalgoo Nursing Post the following week, so saw him and he picked up that there was an issue with my leg, so organised another series of tests.

Tests were done lat the following month in Geraldton. Ankle again infected and had a small blood clot in leg. After explaining what had caused the infection and looking at my ankle, the Emergency Doctor realised it was an infection inside my ankle where the pin was. He got the Orthopaedic Surgeon, Dr Amen, in and they decided the pin had to come out and antibiotics taken. 

Good experienced Doctors from Mt Magnet & Geraldton possibly saved my foot as if the infection was not stopped, I could have needed it amputated.

In hospital for Wednesday night, then I made them let me out as I had animals to look after. Back to hospital the following Sunday for operation on Monday.

Well looked after in Geraldton Regional Hospital. One nurse, Olly, was outstanding amongst a very good team. He took the time to find some extra information as he understood my concerns about some things due to living in remote location.

Ongoing treatment for 3 weeks at Yalgoo Nursing Post where Mary - Kate has been excellent in making sure everything is being done and communicating with Geraldton Hospital & Morawa Hospital. Morawa Hospital did medications and dressings on weekends and again excellent service. As my dressings and Baxter Pump for antibiotics are not that common in remote areas, it also served to help train some, of the nurses in things they would not have seen before. All this was done in a very professional way with a bit of humour thrown in and commentary from me.

Karen at Morawa Hospital is obviously very experienced and very particular that everything is done to a high standard. Morawa is very lucky to have someone like this at their hospital.

Mary - Kate at Yalgoo Nursing Post has been top class. A few months back, a visitor here was treated by Mary - Kate and was highly complimentary of how he was looked after.  

There were many other staff  who were outstanding and I don't know their names. The Emergency Dept Doctor, Dr Amen and his team, the Geraldton Hospital Pharmacist who spent a lot of time organising the Baxter Pumps to be delivered to Yalgoo & Morawa, the discharge nurse who made sure I had everything I needed (she was under a bit of pressure as I needed to be discharged that day to get taken home by a friend  - 250 km from the hospital).

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear Minnow

Firstly I would like thank you for taking the time to share your experience on Patient Opinion. Your health care journey has certainly been a long and complex one and I'm so pleased to read that your interactions with our service were positive. It certainly takes a team to provide healthcare to our community. Our organisation WA Country Health Service (WACHS) Midwest operates the public health service across the Midwest region which includes the Geraldton, Midwest, Murchison and Gascoyne districts. I was so pleased to read that your experience with several of our health services were reflective of the high quality, professional and appropriate care WACHS strives to achieve.

Accessing appropriate medical care in rural and remote locations can sometimes be challenging and innovative solutions like Telehealth the Emergency Telehealth Services (ETS) allow people living regionally to access appropriate medical care regardless of location. Telehealth is a great service which utilises information and communication technology to provide healthcare over a distance, connecting our patients to safe, high quality and cost-effective services closer to home. As Western Australia is the largest state in the country with vast distances between regional cities and towns, Telehealth is changing the regional health landscape, enabling more public patients access to specialist outpatient and acute care in their local regional communities. I have included a link to our Telehealth webpage which has loads of information which may be of interest. www.wacountry.health.wa.gov.au/telehealth.

The ETS uses videoconferencing equipment to connect local doctors and nurses with highly trained, emergency medicine specialists. The emergency medicine specialist is linked via videoconference, providing guidance to the local treating team. A consultation with an ETS doctor is just like any other ‘in person’ consultation and allows us to provide high quality specialist care close to home.

The staff at Yalgoo, Morawa, Mt Magnet and Geraldton all do a wonderful job and I will ensure your kind words are passed on to the teams with a special mention to Olly, Mary-Kate and Karen as I know your compliment will be very much appreciated.

Thanks again for taking the time to write, Patient Opinion strengthens the partnership we have with our service users by allowing patients, families and carers the opportunity to share their personal stories and it really does keep myself and our organisation closely connected with what matters most to our community.

I hope you are well and truly on the mend and I wish all the very best for the future.

Warm regards

Michele

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