"I visited the emergency department recently with a very sore eye."

About: The Royal Victorian Eye and Ear Hospital / Emergency Department Wonthaggi Hospital / Emergency Department

(as the patient),

This is just feedback for the doctors:

After a very thorough examination by the intern and senior doctor for a very sore left eye I was advised to rest it.   After pressure tests and other eye examinations the doctors could see no scratches or signs of damage and the senior doctor advised I should rest it and leave it alone for 24 hours.     No drugs were administered so it could be left alone.   I was happy to comply with this advice.     I was advised that if it was not better in 24 hours I should return.     That evening the pain was unbearable, moving from a 5 to a 9 in the pain scale.     My daughter drove me to the Eye and Ear Hospital in Melbourne where they ascertained there were two scratches on the cornea and major infection resulting from the same.   Antibiotic drops and pain relief were issues with instructions that it would not feel any better for at least 4 days.   I am only up to day 2 so I cannot advise on that.        

Responses

Response from Nurse Unit Manager Emergency Department, The Royal Victorian Eye and Ear Hospital

Dear alioops

Thank you very much for the feedback, in particular, regarding your experience here at the Eye and Ear Hospital. Glad to hear that you had a positive experience when attending our Emergency Department. Hope you are feeling much better now after receiving treatment here.

Kind Regards,

Ramil

Response from Jan Child, CEO, Bass Coast Health

picture of Jan Child

Dear alioops,

I would also like to thank you for taking the time to provide this feedback - I am assuming that your initial presentation was at Wonthaggi ED? If that is the case, I would like to be able to review our response to your presentation, with the staff involved - it sounds like there may be some learnings for us from your experience. I wonder if you would be happy to give me a call so that I can look into this in a bit more detail? My best contact number is 0472846355.

Thanks in anticipation,

Jan

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