"Pain Management Clinic"

About: Sir Charles Gairdner Hospital

(as the patient),

I attended this clinic recently, and was told by the doctor that I needed stronger pain medication.  He would write to my GP who would then be authorised to write the prescription.  I asked if I saw my GP the following day would the letter be there.  He replied that if it wasn’t then my GP could ring the clinic and get the details.

I rang the GP’s receptionist the following morning who said there was no letter.  I then rang the pain management clinic and was told the doctor was now on holiday and the typist was very busy, so the letter would take about 2 weeks.  My GP could ring the clinic and could speak to one of the other doctors on duty to get the information.

When I visited my GP in the afternoon she tried ringing the clinic and they did not answer! She has prescribed me a patch in the meantime while I wait for the letter to be typed. I am not happy, as I don’t know if this is the medication that the clinic prescribed. 

Responses

Response from Geraldine Carlton, A/Executive Director Sir Charles Gairdner Osborne Park Health Care Group, Sir Charles Gairdner Osborne Park Health Care Group

picture of Geraldine Carlton

Dear Para,

Thank you for taking the time to share your concerns regarding your recent experience of the Pain Management Clinic at Sir Charles Gairdner Hospital. I was very sorry to read of the communication issues regarding the prescription for your pain medication and the distress and frustration this caused. I acknowledge and appreciate more timely receipt of the letter from the Pain Management doctor to your GP would have helped to avoid this situation and your feelings of disappointment.

I would like to follow-up on this matter as soon as possible and encourage you to contact the Patient Liaison Service at SCGH on 6457 2867 so that we can obtain further details to assist with resolving this.

Once again, I wish to express my sincere apologies and hope that you will be happy to contact us.

Kind regards

Geraldine Carlton

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Response from Tony Dolan, Executive Director of Nursing Services, Sir Charles Gairdner Hospital and Osborne Park Health Care Group

picture of Tony Dolan

Dear Para,

In follow-up to my earlier reply, I understand that the Patient Liaison Service have been able to assist with your concerns regarding your pain medication.

Once again, I wish to apologise for the issues regarding the timely communication of your pain medication. I would also like to thank you for this feedback – this helps us to reflect on our clinical service delivery processes and ensure actions are taken to better meet the needs of our patients.

Kind regards

Tony Dolan

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