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"Emergency department waiting times"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I have been kept waiting for 4 and a half hours and all that has happened so far is that a nurse has given me eye drops. Two hours ago.

I have not seen a doctor. No-one has been called in for two hours. What kind of consultation takes that long?

I felt frustrated, kept in the dark, not valued as a patient. The information system is grossly inadequate, to say nothing of the medical services themselves.

Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital

Dear Bloods05

I am sorry to hear that your waiting time in the ED did not meet your expectation.

We would like to hear from you so that we can identify issues for improvement.

Please us on SESLHD-SSEHExectiveServices@health.nsw.gov.au.

Best wishes for the New Year.

Pauline

Dr Pauline Rumma

Director of Clinical Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful