"My parent"

About: Klemzig Residential Care Service

(as a relative),

My parent went here for some high level respite care. There appears to be minimal staffing and supervision. My parent had 3 falls in one week. This is meant to be a specialised memory support unit, but they were unable to provide high level care due to lack of staffing. I believe they dumped my parent back to hospital. In my opinion, Centre Management was very uncaring & unsupportive.

Responses

Response from Rebecca Pacey, Director People & Corporate Services, Infinite Aged Care

We are sorry to hear that your experience was not as you expected and not supportive enough to suit your specific family members care requirements at the time. We always welcome the opportunity to receive feedback and address issues with each individual family to ensure that our organisation is making ongoing continuous improvements.

As an organisation our common approach is to have higher levels of staffing and supervision than other care providers so would like to understand your specific concerns in this regard in further detail. If you would like to make direct contact with a member of our National team on 07 5667 0800 we would like to explore and respond to your concerns in a more formal manner.

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