"Lack of diagnostic testing"

About: Sir Charles Gairdner Hospital / Emergency Department Sir Charles Gairdner Hospital / Neurosurgical Unit

(as a relative),

My partner was recently taken by an ambulance to Sir Charles Gairdner and admitted to Emergency Department.  The reason for her admission was excruciating headache combined with nausea and failing consciousness. I explained to the paramedic that two of my partners relatives died through aneurysm upon which I was assured that Sir Charles Gairdner is a hospital with the best Neurology Department in WA and she will be checked MRI / MRA or CT.

I eventually left the hospital some five hours later only to be texted by my partner around midnight to my disbelief that she will be released from the hospital. Fortunately she fainted so she was kept in the hospital for another three days being treated with numerous sickness medicines which at times made her almost losing conscientiousness. Eventually she was released on the third evening - No MRI/MRA nor any other check for the potential aneurysm. In my opinion - absolutely shocking.

Responses

Response from Janet Zagari, A/Executive Director, Sir Charles Gairdner Osborne Park Health Care Group

picture of Janet Zagari

Dear furiouspartner,

Thank you for telling us of your concerns in regards to your partner’s recent admission to Sir Charles Gairdner Hospital. I am sorry this experience has had such a negative impact and caused distress for you and your partner. We strive to deliver the very best level of care at SCGH based on international evidence and best practice. The type of tests and treatment a patient undergoes is guided by these things and I apologise if the reason for which tests were chosen was not explained clearly to you at the time.

I would like to reassure you that we take all feedback very seriously and invite you to contact the SCGH Patient Liaison Service on (08) 6457 2867 so that we can obtain further details and investigate the issues you have raised fully.

Thank you for bringing this to my attention. I do hope your partner has now recovered and also that you will be happy to contact us.

Kind regards

Janet Zagari

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