"Recent removal of infected cyst"

About: Peel Health Campus

(as the patient),

I arrived home from holiday with a badly infected big cyst on my back. My doctor immediately sent me to Peel Health Campus Emergency Dept to have it removed.

The Emergency Dept was very busy and it seemed understaffed, but the triage manager managed to organise the surgeon to operate that afternoon (Friday). Dr Sam did a good job, hopefully removing all the cyst. He sent me to the Peel After Care Clinic (PACC) to have my dressing changed the next day (Saturday) on a daily basis.

The timeframe the PACC are allotted to treat wounds is up, so tomorrow I go to the Silver Chain nurses.

Over the three weeks I've been going to PACC, the staff there have always been helpful and friendly no matter how busy or stressed they are, patient care is obviously the highest priority.

Sally and Kim the two PACC nurses are especially good, always cheerful and friendly, and their expertise in wound care is beyond doubt. The huge hole left in my back is rapidly closing without any complications.

Responses

Response from Margaret Sturdy, Chief Executive Officer, Peel Health Campus, Ramsay Healthcare

picture of Margaret Sturdy

Dear decrepit

Thank you for taking the time to tell us about your experience at Peel Health Campus. The emergency department is a busy and challenging environment. I am absolutely delighted to read that your journey through the department and into theatre for your surgery was smooth and efficient.

Dr Sam is wonderful. He has been providing fabulous service to this community for well over 25 years.

Thank you for your kind words about our PACC clinic and the cheerful friendly nature of Sally and Kim, which is well matched by their expertise in wound care.

I hope you make a speedy recovery. Thank you again for taking the time to write your post on Patient Opinion. It is just lovely to get such positive feedback. I will personally thank all of the people you have named.

Kind regards

Margaret

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