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"Palliative care"

About: Wantirna Health / Palliative Care Inpatient Unit

(as a relative),

Last year our father was admitted to palliative care at Eastern Health Wantirna after a short battle with cancer.  He was well cared for and the family were provided honest feedback and timeframes. My only concern was towards the end when he had lost the use of his legs, nurses didn't come to our aid quick enough to take him to the toilet. It was the middle of the night. Once the nurse did arrive, I was told they only had 2 nurses on and he would be showered and changed in the morning.  I told them I would help bathe him and there was no way he would stay in that state all night. The overall experience my father had was a comfortable one, but they really need more staff throughout the night. We were just lucky we were sleeping the nights with him otherwise who knows what would've happened if we weren't there to assist. Some of the nurses are lovely and do a great job, they just need more support.

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear My Fathers Experience

Thank you so much for taking the time to share comments on your experience when caring for your father in the Palliative Care unit at Wantirna Health. Please accept my condolensces for your father's passing which must have been a very difficult time especially as his battle with cancer was a short one.

Your feedback is really important to me and I thank you for being so balanced. I am sorry we were not able to provide the care your father deserved in the middle of the night. Only having two staff on is very unusual as there are usually four for that size ward, so this must have been a difficult time for all.

I will provide your feedback to the Director of Nursing for this service so it can be used as a learning experience and to review the support the staff have available to them overnight.

Wishing you and your family the best of health.

Kind regards

David

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