"A wonderful stay at Pemberton Hospital"

About: Northcliffe Nursing Post Pemberton Hospital

(as the patient),

I had ankle reconstructive surgery in Fremantle which went well, but after my long journey home, I was still quite unwell and in a lot of pain.  I had organised in advance with the admitting doctor Dr Alison that if I needed care after surgery and monitoring (blood pressure, infection, etc.  I've had some bad experiences post surgery previously) she would admit me to Pemberton Hospital.

The spinal block failed and I had a general on top and after the long journey south I was in pain and had difficulties with mobility. 

My stay in Pemberton was wonderful.  The nurses and support staff were all wonderful.  I would like to mention by name Donna (Nurses Assistant I think, involved with food delivery) and the Nurse Kelly, who were great, but all the staff were good.

It might get lost sometimes next to all the other urgent and critical medical care, but the meals and choices provided by Pemberton Hospital really made me feel cared for - in particular Donna, who is clearly very passionate and talented at her job making sure patients feel cared for and valued.

The organising of follow up Occupational Health help and Physiotherapy advice and loan of equipment was excellent.

The nursing care (mostly observations and administering pain relief) was excellent and especially my main nurse Kelly, who was so diligent and clear about what was happening.  The showering help provided by nursing assistants was really good too - making a difficult experience much easier with their professionalism and humour.

Being local, I was also lucky enough to know one of my nursing assistants, Jen, as a friend, and she was also fantastic and totally professional.

I can only assume that this Hospital takes patient care and professionalism very seriously and has a robust culture of improving care and ensuring standards remain high, and I'm sure there are many great managers ensuring this happens including Kathy who made everything run smoothly during my stay.

Appointments were made (with the Nursing Post in Northcliffe, with Occupational Therapists, with Physiotherapists) and contact was made with my surgeon in Fremantle for specialist advice in relation to my post surgical care.

Responses

Response from Jeremy Higgins, Operations Manager, Inland, WACHS South West

Dear Ms Merry Moonboots

Thank you for your lovely feedback regarding your experience at Pemberton Hospital. I’m so glad to hear you are recovering following your surgery and getting the services you need. WA Country Health Service Staff, Doctors, Volunteers and local management at Pemberton Hospital do an amazing job providing a consumer focused high quality service. I am sure this feedback - which I will share with them – will make their day!

Your sincerely,

Jeremy Higgins

Operations Manager Inland

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