"I have received fantastic care after a recent Heart Attack -Eastern Health- Melbourne"

About: Ambulance Victoria Box Hill Hospital / Cardiology Box Hill Hospital / Intensive Care Unit Cardiac Rehabilitation Program (Angliss) Maroondah Hospital / Intensive Care Unit

(as the patient),

Recently, I suffered a Heart Attack and consequently spent two separate stints six weeks apart in Angliss, Maroondah and Box Hill  Hospitals including two stays in I.C.U., as well as two Ambulance and four Patient Transfer trips.I have had many tests and scans including C.T., X-Ray, Cardiograph, E.C.G. and numerous blood tests. I have been fed, had toiletries supplied and medicated with my only  small out of pocket expenses being for a some medications.What a wonderful system we have in this country. When we complain about paying taxes we should appreciate that when urgent health care is needed it is supplied.

After being discharged from Box Hill I was referred to the Cardio Rehab facility at Angliss in Upper Ferntree Gully which I attended for an extended time. All of the Professional Staff ,Reception Staff and Volunteers are dedicated and caring people.

The first hour of the Rehab session in in a gym with a Cardiac Nurse, Physio Nurse Volunteer and others , supervising, guiding and assisting all "clients"with very personalized attention. The second hour is an education class with knowledgeable presenters with well structured lessons and handy reference hand outs. Due to my personal situation I spent constructive times with the Social Worker and the main Cardiac Nurse organised for a volunteer driver to take me to and deliver me home from Rehab twice a week. A really constructive, positive and enjoyable experience as well as a good social morning with like effected others

Responses

Response from Gayle Smith, Executive Director, Quality, Planning and Innovation, Eastern Health

picture of Gayle Smith

Dear cockatoocol,

Thank you for providing your feedback on Patient Opinion and I am delighted to hear that you have had such a positive experience across such a range of our services and sites. We are committed to providing 'great care, everywhere, everytime' and I am so pleased that you have experienced this.

I trust that you are continuing to recover well and able to return to an active life,


regards,

Gayle

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