"Treatment beyond expectations at Augusta Hospital, WA"

About: Augusta Hospital

(as the patient),

About a month ago, I found it necessary to attend the hospital due to an infected Cyst on my neck.

The daily treatment for almost 2 weeks was exceptional and my problems were eventually overcome in Perth some 2 weeks later.

There was a specific act on the part of one of the nurses who was concerned about me seeing a doctor asap over the weekend. I was to make an appointment, which I did, however none was available until the Tuesday and I accepted the time.

On the Monday morning, I received a telephone call from the Nurse who last treated me on the Saturday advising me that she had checked that I had made an appointment on the Tuesday however she was concerned that the delay was too long and then made arrangement for the visiting GP at the hospital to see me around 2 pm on the Monday.

This wonderful nurse went way beyond expectations with her actions in ensuring my treatment was properly managed.

Responses

Response from Clova Dold, Clinical Nurse Manager, Augusta Hospital, WACHS South West

Dear Johnny boy

Thank you so much for taking the time to share your recent experience at Augusta Hospital.

The delivery of quality care to our patients and community is a core value that drives our staff.

It is reassuring that the staff taking care of you provided this excellent service.

I will share your kind words and appreciation with our staff. It is wonderful to receive such positive feedback.

Kind regards

Clova Dold

Acting Clinical Nurse Manager

Augusta Hospital

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Update posted by Johnny boy (the patient)

Appreciate your response.

It is a key element in customer service to celebrate good service. It has driven me in every aspect of my life. Spreading experiencing good deeds, treatment or service has a very positive emotional impact on one's soul and it is a lasting impact.

I wish all staff every success in their respective lives.

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