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"Heartbreaking waiting times"

About: Box Hill Hospital / Maternity Service

(as the patient),

When I first found out I had a miscarriage (at 10 weeks) I was directed to an appointment at Box Hill at the Early Pregnancy Assessment Clinic. In my weak and vulnerable state, I was asked to wait in the maternity waiting room to be seen by a doctor. I had a 9am appointment and I wasn't even acknowledged until after 11am. I was surrounded by understandably excited, happy, pregnant women and their partners waiting to be seen by their midwives for their checkups. I sat in this room for in excess of 2 hours without any indication that I was on the list or that a doctor even knew that I was there. It was not until I asked for information a third time that I was then put in a room to wait another half an hour by the doctor.

Recently I discovered I had retained products after my D&C procedure so I was directed back to the Early Pregnancy Assessment Clinic to discuss what was going to most likely result in a follow-up procedure. I went for an ultrasound and came back. I ended up waiting close to 5 hours in the maternity waiting room, again, to be told my results. 

This treatment and the excessive waiting times are unacceptable for women who have been through such a traumatic experience. It isn't fair that we have to wait in a general waiting room with women who are having appointments for a reality that was tragically cut short for some. This system doesn't take into account the emotional toll that waiting can have on you, especially in the reduced capacity that you are in after a miscarriage. 

I hope that a separate waiting space can be set up for women in my position so that more transparency, information, and support can be given to women and their partners in such a scary, emotional time as during and after a miscarriage.   

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear teatime87

Thank you so much for taking the time to share your experience on Patient Opinion. I would like to apologise your experiences were less than positive due to the waiting time and environment you waited in.

I would welcome the opportunity to review your experience in more detail and obtain specific information directly from you. As such, I invite you to make contact with one of the Patient Relations Advisors in the Eastern Health Centre for Patient Experience via either calling 1800 EASTERN or email feedback@easternhealth.org.au

Again, I am sorry you waited for long periods and only obtained information when you asked for it, especially at this very difficult time.

I hope we hear from you soon, but completely understand should you choose not to. Either way, I will provide this post to the leaders of this service so they can review what possibilities exist to make improvements.

Thank you again teatime87 and kind regards

David

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