"Mistreated by Doctor"

About: Box Hill Hospital

(as the patient),

Attended Orthopaedic appointment recently at Box Hill Outpatient. 

We talked about the exercise during consultation. I told the doctor that My Aged Care did not provided me with the exercise. I was concerned some of my tablets were causing fat deposit lumps on my face and chest. The doctor did not want to know about it. 

The doctor said to me, I am only a Orthopaedic surgeon, you need to see your GP. 

I replied, you are not Orthopaedic surgeon, you are a politician.  

The doctor quickly got up and screamed at me, said get out, get out.

I am very disappointed with the service. Doctor should be more compassion. 

I have been given a booklet but I couldn't find a phone number that I can ring and complain about the incident. 

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear lepusnj83

Thank you so much for taking the time to share your experience when you recently attended an orthopaedic appointment at Box Hill Hospital Outpatients. I am sorry your experience was not a positive one.

I would welcome you making contact with one of our Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by emailing feedback@easternhealth.org.au. If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

I hope we hear from you soon.

Kind regards

David

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