"Rude arrogant staff"
Posted by Kindness prevails (as ),
Had been in Perth for a for weeks.
Got back to the Kimberley, had mail stating date for surgery in Osborne Park Hospital. (The following week).
I contacted the Hospital and Surgery Department, letting them know that I just got back home and just received the letter and has Patient Assisted Travel Scheme (PATS) been organised? They responded, no.
I took the surgical letter to our PATS Department, I was told it is the responsibility of the surgery to fill in, sign and send with letter.
I recontacted the Osborne Park Hospital at Endoscopy Department again. In my opinion, the staff member was so rude, frowned and, I believe, argued with me. That it is not the staff member's job, they've been there almost 20 years and has never come across a request for PATS.
I told the staff member, I’ve only just got back from holidays and can not afford to be back down next week and I would like it sorted out please. The staff member snapped at me that they will enquire and get back to me. They did not contact me again. Only sent a letter with a tick, unable to contact patient and was removed from surgery list.