"Treatment in the Emergency Department at Geraldton Hospital"

About: Geraldton Hospital / Emergency Department

(as a parent/guardian),

I attended with my teenage child during the late evening recently. Our overall treatment was good; at triage, the clerk's desk and in the waiting room. However the manner of the doctor who saw my child was exceptional. She was kind, spoke gently and talked directly to my child which felt respectful and helped my child to understand and take seriously the condition and treatment. I would like the doctor to be acknowledged for her good work.

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear warmed my heart

Thank you so much for sharing your wonderful compliment about our team at the Geraldton Hospital Emergency Department on Patient Opinion. It was lovely to read your positive comments regarding your child's care. Our organisation the WA Country Health Service Midwest has a great team of compassionate caring staff, and it is fantastic to see their efforts publicly acknowledged. I will take great pleasure in passing your compliment on to the team, I am sure they will be delighted to read your story.

To allow me an opportunity to pass your compliment on to the doctor you mention I will need a few more details so that I can identify them. I would be very grateful if you could contact me directly on michele.young@health.wa.gov.au or 9956 8695 or 0457 536 620.

Patient Opinion allows us an opportunity to strengthen the partnership we have with our service users by allowing patients, families and carers the chance to share their personal stories and it really does keep myself and our organisation closely connected with what matters most to our health service users.

Thank you again for taking the time to share your kind words. I hope that your child is well and truly on the mend and I look forward to hearing from you very soon.

Kind regards

Michele

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