"Unhappy with care and discharge plan"

About: The Royal Victorian Eye and Ear Hospital / Emergency Department

(as a carer),

My spouse usually wakes every morning with severe eye pain associated with dry eye. First occurring after a corneal wound (garden stick) a few years ago, it slowly resolved after Excimer superficial keratectomy the following year. Recently after the pain and distress returned after cataract surgery (not at the Ear and Eye Hospital) we returned to the Ear & Eye Emergency last month as it was not improving. We were seen by Dr Trung who examined my spouse very well, showed knowledge of both Cystic Fibrosis and Sjogren's Syndrome and further corneal lubricants were tried. A repeat visit was disappointing - the eye was examined and the cornea found intact and my spouse was discharged with no further follow up scheduled. The clinician appeared not to know anything about Cystic Fibrosis and little if anything about Sjogren's. I feel the clinician was not concerned that severe pain was still occurring every morning. Despite that we are on a low income health card the plan is to force us to a private ophthalmologist (previous contact with such has been disappointing).    

Responses

Response from Nurse Unit Manager Emergency Department, The Royal Victorian Eye and Ear Hospital

Dear septemberbc46,

Thank you for providing us with your feedback about you and your spouse’s recent experiences of being cared for at the Eye and Ear. I’m glad to hear that your first visit to our Emergency Department was a positive experience but I’m disappointed to hear that your second visit did not meet your expectations.

We would be happy to discuss this further with you if you’d like to do so. Then we can investigate your concerns in more detail and provide you with a more specific response.

If you wish, please feel free to contact our Manager of Planning and Patient Experience, Renee Chmielewski, either via email: renee.chmielewski@eyeandear.org.au or phone: 9929 8946.

Kind Regards,

Ramil

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