"No healing atmosphere"

About: Sir Charles Gairdner Hospital

(as the patient),

Wanted to kill myself and was taken to Charlie’s in WA and I feel they did nothing but treat me like an inconvenience. All I did was wait and wait and when I eventually saw a psychiatrist, I feel they were arrogant, rude and condescending and offered no help whatsoever.

I feel the food was not fit for human consumption and the patients seem to be left to their own devices. There was no apparent help offered in any way. I think it’s the worst place I've been! Catch my drift? I think the place is run like a Gulag and you are treated like a criminal if you ask for an aspirin. There doesn't appear to have a healing atmosphere to the place. To me it’s more like a slaughter yard, bring me in and send me out in pieces. I feel it's a terrible, horrible place.

Responses

Response from Janet Zagari, A/Executive Director, Sir Charles Gairdner Osborne Park Health Care Group

picture of Janet Zagari

Dear jupitertx67,

Thank you for sharing your story with us. I am sorry to hear of the distress your experience has caused and that you that you felt that the staff were rude and treated you like an inconvenience when you came to the hospital for help. I would like to apologise that on this occasion that you did not feel as if the care you received was delivered with the care and compassion that we pride ourselves on. If you would like further investigation into the issues you identified please contact the Patient Liaison services for assistance by calling 64572867or by emailing SCGHPatientLiaisonService@health.wa.gov.au. If you are unwell or need assistance, immediate help is available via the Crisis Care Helpline 9223 1111 or 1800 199 008. Once again my apologies for the distress you experienced.

Kind regards

Janet Zagari

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