"Recognising good practice at York Hospital"
About: York Health Service / Emergency Department York Health Service Emergency Department York 6302
Posted by induszp79 (as ),
Recently, I had to take my elderly mother to York Hospital for observations to be taken after she had fallen. Her GP suggested that the hospital was her best option so we attended the Emergency Department. From the time we checked in to the time that we left, the staff were efficient, attentive and reassuring. The hospital was spotlessly clean and well stocked (based on my limited observation of the area in which we were placed). It was very reassuring to have access to the doctor via the internet and she was knowledgeable and both my mother and I were happy with her diagnosis and suggested on-going treatment advice.
The nurse who attended my mother, (Nicole) performed a plethora of tests and had the results ready to give to the doctor when she called. Nicole was quick to offer my mother a cup of tea and a biscuit when she needed something in her stomach to take medication which was due when we were in the hospital. A very efficient system when no on-site doctor is available.
The only suggestion which I would make would be to offer the patient a blanket as the room was quite chilly.