"So much right with the healthcare industry"

About: Northam Health Service Royal Perth Hospital Wyalkatchem-Koorda Health Service / Emergency Department

(as the patient),

Took myself to Wyalkatchem-Koorda Hospital with severe upper abdomen pain and constant regurgitation of anything I swallowed, mainly water. Couldn't bare to even look at solids. I was immediately attended by nurse and staff arranged a video consult with a doctor as no local doctor was available, I was given pain killers and transported by ambulance to Northam Hospital, I was comfortable at this stage but a blood test on arrival indicated the need for me to transfer to Royal Perth Hospital by ambulance.

I spent 11 days and had 2 procedures and was discharged in good health.

From my first contact at Wyalkatchem to the time I was discharged I was treated professionally and with genuine care by all I had contact with. From nurses, wonderful people, ambulance staff and all the staff in the Emergency Department through to surgical staff I can offer nothing but my utmost admiration for their competence and care.

A special thank you to Wyalkatchem Hospital staff who were able to alleviate my pain and to Steve who accompanied and tended me on my first ambulance trip at some ungodly hour.

One hears of problems in the healthcare industry but my experience tells me there is a lot right with it.

Responses

Response from Lesley Bennett, Executive Director, Royal Perth Bentley Group

picture of Lesley Bennett

Dear empathycr37,

Thank you for taking the time to share this positive and detailed feedback on your recent healthcare experience. Providing good patient care is a collaborative effort and I am very happy to hear that you were kept comfortable and cared for well throughout your time in hospital at Wyalkatchem, Northam and Royal Perth Hospitals. We are very lucky to have the staff that we do. I am also very happy to hear that you were discharged in good health. Best wishes.

Regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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Response from Sean Conlan, Regional Director, WA Country Health Service - Wheatbelt

Dear empathycr37,

Thank you for sharing your story with us. I was pleased to read that you received professional care of a high standard throughout your entire journey. Your feedback is important and it helps to reinforce the importance of delivering care with kindness, compassion and respect. It highlights the requirement for good communication and collaborative team work between agencies in the delivery of good patient outcomes.

WA Country Health Service Wheatbelt strive to provide high quality health care in our communities and your experience is a great example of the work our staff do every day. I will take great pleasure in passing on your kind words to Steve and the staff at Wyalkatchem and Northam Health Services. The teams are always delighted to receiving acknowledgement and recognition from their patients.

The Emergency Telehealth Service (ETS) is a fabulous service and I was happy to hear that you had such a positive experience. When the local general practitioner is unavailable, the ETS service enables sound medical assessment via video conference, advises the nursing team in delivering patient care and assists in determining whether a transfer to a larger hospital is required. It helps us to ensure patients receive the best care at the right place.

Thank you again for writing. I hope you are well on the road to recovery and wish you all the best for the future.

Kind regards

Sean

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