"My parent's care"

About: South Eastern Sydney Local Health District St George Hospital

(as a relative),

My parent has been in hospital recovering after surgery. They've fully compos mentis but has medical conditions that have slowed their recovery. By the afternoon they developed a throat tickle. By that night they had developed a really chesty cough. The nurses have paged doctors twice and my parent is yet to receive a visit. 

I am really disappointed at the value I feel they put on my parent’s life. 

Responses

Response from Leisa Rathborne, General Manager, St George Hospital

picture of Leisa Rathborne

Hi lyrayt39,

Thank you for taking the time to provide your feedback. I am sorry to hear of your parent’s slow recovery following surgery. I trust that the medical staff have reviewed and treated your parent’s chesty cough and I would like to apologise for the delay in this.

Please be assured that we value all the patients that are in our care. If you have any remaining concerns about your parent’s care and treatment, please contact our Patient Experience Manager, Kath Helling, on 9113 2687.

Thanks again for providing your feedback.

Kind regards.

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