"Excellent service, care and treatment from medical staff across several hospitals"

About: Geraldton Hospital Meekatharra Hospital Sir Charles Gairdner Hospital

(as the patient),

I recently presented to the Meekatharra Hospital with chest pains and immediately was taken into the Emergency Department (ED) for tests and observation. Blood tests given throughout the day fortunately showed no heart damage, but my symptoms were still cause for concern, making it very hard for the doctor to determine exactly what was causing my discomfort.

I was given pain relief and later would be admitted, monitored overnight and then flown via the Royal Flying Doctor Service (RFDS) to Geraldton Hospital for further testing the next morning. I awoke with pain early the next morning and the duty nurse called the doctor who directed staff to administer pain relief and prep me for the flight to Geraldton.

I was transferred by ambulance to the Meekatharra airstrip and then placed on the RFDS plane to Geraldton. I can't speak more highly of the wonderful Naomi (head nurse) and staff & as directed by the doctor (top bloke) at Meekatharra Hospital. Even after they transferred me to Geraldton, the doctor and head nurse followed up with phone calls to check on me - how great is that!

I must say that the staff on my RFDS flight were also second to none. What a great bunch of people and my trip made bearable by the excellent care I received. I then arrived in Geraldton and was transferred to the ED at the Geraldton Hospital where I met the duty nurse in charge of the ED- Brie-Ann who did a great job of looking after me too. I underwent further tests throughout the day and was relieved when they were finally able to give me some stronger pain relief, then I was admitted and transferred up to a ward to settle in for the evening.

During the course of the next few days I was seen by a doctor who had a plan for my treatment, however, after this, when doctor was doing his rounds he informed me that he would be sending me to Perth for a particular investigative test. I was quite relieved as all other tests up to this point had not really given a clear diagnosis, but I knew that this would probably determine the cause of my ongoing pain. I would be kept in Geraldton until a bed at Sir Charles Gairdner became available.

When this happened, the head ward nurse informed me that a bed was available and that she would book a commercial flight for the next day. I was transferred by taxi to the Geraldton airport. I would like to thank the doctor & all the staff at the Geraldton Hospital for their excellent care during my stay. Everybody was so helpful and supportive. Thanks gang! 

I arrived in Perth and transferred by taxi to Charlie Gairdner and was immediately shown to the Cardiology Ward where I was admitted and informed that I would be having my test the following morning.

The test was done at that hospital with a diagnosis made, a procedure done and then I was sent to rest. When I awoke, my spouse told me that the Cardiac Rehabilitation Nurse had dropped in to discuss my care, leaving some great information about services that are available to me and my heart health going forward. She has also followed up with a couple of phone calls since I have been discharged. Thanks Tricia!

I was discharged the day after my procedure. I would like to take this opportunity to thank the doctor and all the staff in the Cardiology Ward for the exceptional care I received - what a great crew I had looking after me. Thanks!

Responses

Response from Janet Zagari, A/Executive Director, Sir Charles Gairdner Osborne Park Health Care Group

picture of Janet Zagari

Dear Bungarra,

Thank you for taking the time to share your appreciation of the staff involved in your care during your time as a patient at Sir Charles Gairdner Hospital. We aim to treat all patients with kindness, respect and dignity and your feedback is valued by us all. I will share your thanks with the Doctors all the staff in the Cardiology Ward to let them know how much their care was appreciated during your stay on the ward.

I hope that you are on the road to recovery and am glad to hear that the support you have received from the Cardiac Rehabilitation team has been such a positive one.

Once again my thanks for providing such positive feedback about the teams here at Sir Charles Gairdner Hospital.

Kind Regards

Janet Zagari

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Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear Bungarra,

Thank you for taking the time to get in touch and share your experience on Patient Opinion. I was so pleased to read that the care you received on your healthcare journey was positive and reflective of the high quality, professional and person centred care that our organisation WA Country Health Service strives to achieve. Your story highlights the calibre of staff we have working in our service and confirms that it certainly does take a team to provide healthcare to our community which is evident by your experience with the care provided by both the country and metro health services.

We are very fortunate to have such caring, dedicated health professionals working for our organisation and it's stories like yours which allows us to acknowledge the wonderful work our staff do each and every day.

WA Country Health Service also works in partnership with a number of patient transport providers inclusive of the Royal Flying Doctors (RFDS) and St John Ambulance who are integral to providing health care services to our community.

Your feedback fills me with pride acknowledging the professionalism and importantly the kindness and compassion of our team and I know they will be extremely pleased to hear that they made a difference to your experience and I will ensure your feedback is passed onto to them all. I'm advised that Patient Opinion has passed your story on to Sir Charles Gairdner Hospital and that Janet Zagari the Executive Director has got in touch with you, acknowledging your kind words.

Thanks again for taking the time to write, it really was wonderful to read about your positive healthcare experience from admission to discharge and beyond. Your feedback reinforces our commitment to providing high quality person centred care and putting our consumers first in all that we do.

I hope that you are well on the road to recovery and I wish you all the very best.

Warm regards

Michele

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