"Lack of communication"
About: Royal Melbourne Hospital - Royal Park Royal Melbourne Hospital - Royal Park Parkville 3050
Posted by Aged and Ignored (as ),
My elderly spouse was admitted after a motor vehicle accident recently. Visiting my spouse the following day I asked to speak to the doctor and waited for a couple of hours, I then had to leave, one of the nurses went and got the doctor who then spoke to me in the corridor on my way out and said they would do an MRI. A week and a half later my spouse was still waiting for the MRI. I was told by some other doctor that my spouse could come home soon and the doctor would get back to me and let me know exactly when. The doctor didn't get back to me so my spouse didn't come home.
I then rang the hospital only to be told that my spouse was waiting for an MRI. I ask to speak to the doctor and am told they will ring me back. I ring the Customer Liaison and they have an answering machine. How long is the usual waiting list for an MRI? Why are the lines of communication only open when they want to talk to me.
The nursing staff and nursing care, however, was good.