"Excellent care received at three different hospitals"

About: Fiona Stanley Hospital / Cardiothoracic Surgery & Transplantation & Ward 4C Fiona Stanley Hospital / ICU Intensive Care Unit Mount Hospital Royal Perth Hospital / Cardiology Care & Clinic Royal Perth Hospital / Emergency Department

(as a carer),

Staff skills

Staff skills

Team work

Team work

Staff attitude

Staff attitude

Care Staff

Care Staff

My partner became very unwell very quickly late last year.  We thought my partner had flu but they ended up being taken by Ambulance to Royal Perth Hospital (RPH) Emergency Department (ED) as was deteriorating.  In the Intensive Care Unit (ICU) my partner was diagnosed with severe sepsis due to Golden Staph which was causing multi-organ failure and endocarditis (heart infection).  My partner nearly didn't make it that first week and after 6 days in the wonderful care of Dr Anne and the nursing and Allied Health team at RPH Coronary Care Unit (CCU), was taken to Fiona Stanley Hospital for the first mitral valve replacement operation led by Dr Chris. 

My partner was recovering in the Cardiac Surgery Ward but then had a cardiac arrest after about 10 days due to Cardiac Tamponade (bleeding around the heart) - and was clinically dead for 8 minutes. The team were forced to open my partner up in ICU as Theatre wasn't yet ready (it was early morning) and perform internal heart massage which saved my partner's life and brain and physical functioning.  After further excellent care, my partner was discharged but had to unfortunately return to RPH ED and CCU a few days later as the Staph infection had re-occurred and destroying the brand new heart valve. My partner ended up having a second heart valve replacement at Mount Private Hospital by Dr Rob. 

The care my partner received in all hospitals and by all teams (ED, ICU, CCUs and Cardiothoracic Surgery Wards) was excellent.  We were both very well supported and as a carer (and health professional) I felt listened to, communicated well with overall, and cared for myself by the staff during a very traumatic period, as well as the fantastic care my partner received.  My partner wouldn't be here today without the care, skills of all involved so a huge thank you to all the Specialists, nursing staff, allied health and support staff involved.

Responses

Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service

picture of Neil Doverty

Dear Binky,

Thank you so much for taking the time to share feedback regarding your experience at Fiona Stanley Hospital.

I was so pleased to read how the staff were kind and helpful and that you and your partner experienced outstanding care. The Cardiac Surgery and ICU teams do a fantastic job and it is very clear that our values are alive and well!. Your feedback has been shared with the teams involved and were delighted to hear of your positive experience.

I hope your partner is now recovering well.

Kind regards,

Neil Doverty

  • Binky thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

Response from Lesley Bennett, Executive Director, Royal Perth Bentley Group

picture of Lesley Bennett

Dear Binky,

Thank you for sharing your partner's journey here and for the lovely feedback on the staff that cared for your partner. I will ensure that your praise and thanks are passed to the staff from Royal Perth Hospital that you mention. It seems from what you have shared that your partner is recovering well which is wonderful news. Best wishes to you both.

Kind regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

  • Binky thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too