"Need more beds"

About: Geraldton Hospital / Emergency Department

(as the patient),

I was transferred down to Geraldton Hospital from Exmouth Hospital via the Royal Flying Doctor Service. It had been intended that I would go to Perth but bad weather prevented this.

The care in Emergency was OK, although you were left wondering for some time what was happening.

Once I was transferred up to a ward the nursing care was excellent but as the wards were full I was accommodated, along with other patients, in the Day Surgery Ward. This ward is not designed for full-time patients, and there were several of us there. 13 beds, men and women mixed together and only one shower/toilet as the other one was inoperable. There was also one spare toilet outside the ward. At one stage we were left with no toilets. The cubicles were only small which meant nurses attending patients would often pull the curtains back between you and the next patient. There was also little privacy when discussing health issues with either the nursing staff or doctors.

The only good thing in this hospital was the care provided by the nursing staff and the kindness of the ward orderlies.

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear jazzgn46,

Thank you for taking the time to share your experience on Patient Opinion. Firstly I was pleased to hear that your experience with our staff was positive and reflected the high standard of care we strive to provide. I will ensure that your kind words are forwarded to the staff involved.

In regards to your stay on the Day Surgery Ward I acknowledge the concerns you have raised and I am so very sorry that you have experienced our service in this way. The team at Geraldton Hospital have a range of strategies to manage periods of high activity and on occasion patients may need to be admitted to the Day Surgery Ward which may have been the case with your stay. We would really like the opportunity to discuss your experience in greater detail to see where we can improve and would be grateful if you could contact us directly to discuss the issues you have raised. Derek Fraser, Operations Manager, Geraldton Hospital can be contacted on 9956 2369 or 0409 045 153 or alternatively, you can contact myself on 9956 8695 or michele.young@health.wa.gov.au. Your call would be very welcome and can still be addressed anonymously if you wish.

Thanks again for taking the time to write we really do value your feedback as it allows us an opportunity to reflect on what we do well and where we need to improve.

I wish you all the very best for the future and hope to hear from you very soon.

Kind regards

Michele

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