"A day in Emergency when you're terminally ill"

About: St George Hospital / Emergency Department

(as a carer),

My spouse has terminal cancer and was told by their surgeon to present for admission via the hospital Emergency Department (ED) for a palliative procedure. We got there at 12.30 pm, triaged quickly, asked to wait on the seats. Although a nurse came out and my spouse had BP, heart rate, blood test, CT scan over the next hours, my spouse was still sitting on hard plastic seats at 8.00 pm. There was no information from anyone about what was happening.

When I enquired at the desk, I found out my spouse had been admitted under their surgeon to the ward - so why was my spouse still on the ED plastic seats, and why had no nursing staff checked how my spouse was going? My spouse was in tears, usually, at home, they would be asleep by 7.00 pm. My spouse has a lot of pain, so I'd used the medications that we'd brought with us from home, plus the essential medications my spouse needs for their digestion so they can get through the night. After I asked at the desk, a nurse quickly whisked my spouse into fast track, but then had a go at my spouse for self-administering medications as an inpatient - as if anyone else was caring!

Responses

Response from Leisa Rathborne, General Manager, St George Hospital

picture of Leisa Rathborne

Dear andromedaje68,

Thank you for taking the time to write and provide your feedback. I was saddened to hear that you and your spouse experienced an extended wait in the Emergency room.

I would like to investigate the concerns you have raised and I ask you to contact our Patient Experience Manager, Ms Kath Helling, on 9113 2687.

I would like to sincerely apologise for the poor experience you had at St George Hospital. Thank you again for providing your feedback as it helps us to improve the services we provide.

Kind regards

Leisa Rathborne

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