"Thank you so much to Royal Perth Hospital"

About: Royal Perth Hospital / Emergency Department Royal Perth Hospital / General Surgery & Ward 6H Royal Perth Hospital / Trauma & Reconstructive & Plastic Surgery Services

(as a parent/guardian),

Recently, our teenage child had an accident at work and amputated 4 fingers on their left hand and 3 on their right hand.  Our child was rushed by ambulance to the Emergency Department (ED) at Royal Perth Hospital. Our child had 26 hours of surgery by the amazing plastic surgery team and then went to the Intensive Care Unit (ICU). Our child was specially nursed on Ward 6H and was discharged after 2 weeks.

From the excellent ED staff to the incredibly amazing, outstanding, extraordinary, caring plastics surgery team of compassionate, incredibly competent and considerate registrars and consultants (and the theatre team) who worked on our child nonstop for 26 hours. To the compassionate and caring and amazingly skilled ICU staff and finally to the incredible team that is 6H, we extend our heartfelt thanks. The nursing, medical and Allied Health team (Social Workers, Physios, OT and Dieticians) on 6H are a huge asset to the hospital.  

We just want to commend the hospital on the exceptionally dedicated and professional care by amazingly caring, compassionate, considerate and immensely competent staff (especially the plastic surgery team and nurses on 6H).  The care we received all the way through our journey was incredible and outstanding despite aging facilities. The words that we write are not enough to reflect our gratitude for the amazing care that your hospital and it's outstanding staff gave our child - thank you all so much.

Responses

Response from Dori Lombardi, Director of Nursing, Royal Perth Bentley Group

picture of Dori Lombardi

Dear incrediblygrateful,

Thank you for taking the time to share your story here and for the detailed feedback and praise for our staff. This must have been a very traumatic time for you and your family as you waited for news on your child. It is heart-warming to hear that you felt cared for and supported by our staff through-out this time. It is also lovely for them to receive this feedback as they work very hard to provide outstanding and compassionate care in what can often be very difficult and stressful circumstances. I will ensure that your feedback is passed along to the teams that you mention. You may also be interested to know that your feedback will be included as a nomination for these staff members in our employee recognition program

Thank you again for sharing your story here and I wish your child a fast recovery.

Yours sincerely,

Doris Lombardi

A/Executive Director

Royal Perth Bentley Group

  • incrediblygrateful thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too
;