"Excellent care in the WA public system"

About: East Metropolitan Health Service

(as a carer),

Recently, my parent had a midbrain stroke. I provided positive feedback then.

Yesterday, I heard the reports on the ABC on Emergency Department (ED) presentations and long waits of over 4 hours and hospitals not meeting benchmarks.

Our experience was so different.

I suspect, if you are very sick you will be seen, as was our case at the Armadale Hospital and Royal Perth Hospital (RPH).

The doctors at Armadale were amazing, as was the male nurse (sorry I don't know your name). Many thanks to you. They kept us informed all the way through and even sent a senior registrar during the hospital transfer.

The Emergency Department (ED) nurses at RPH were special, offering us coffee, providing privacy screens etc. Then the Neurological Medical Team- doctors Franconi, Emily and Jay and the nurses- Diana, Celine, Lee, Yeon to name a few.

What struck me was they always ensured privacy in a four-bedroom ward, which helped my parent to maintain their dignity. Simply, good care by ward nurses, Carla (Clinical Nurse Specialist), med team, Pina (Snr Physio) and Radiology.

An improvement would be for middle management nursing to be more proactive. I felt an early falls management plan would have benefited. My parent is now at Bentley Rehab (again the doctor and the team listened and involved us). Claire, Tom, Iris and Amy were the staff I saw, and with their help, my parent is on their way to being discharged.

Responses

Response from Liz MacLeod, Chief Executive, East Metropolitan Health Service

picture of Liz MacLeod

Dear Sisters

Thank you for taking the time to provide this lovely feedback on the hospitals that you mention which belong to the East Metropolitan Health Service. Providing excellent patient care along with supporting patients and their loved ones at what can be a stressful and vulnerable time, takes a team effort. We are very fortunate to have the wonderful staff that we do who work collaboratively across hospitals to provide this consistent, high quality care.

You may be interested to know that as you have provided such detailed feedback and thanked staff by name, we will be able to include them in our employee recognition programs.

Thank you again for taking the time to recognise the hospitals and staff that you did, I will ensure that your feedback is passed along.

I wish your parent a fast recovery.

Kind regards

Liz MacLeod

Chief Executive

East Metropolitan Health Service

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