"Wonderful staff at Busselton Health Campus"

About: Busselton Health Campus

(as the patient),

I had to attend Busselton Health Campus for day surgery recently and the lovely staff there made for an extremely bearable experience for what was not well anticipated at my end.

From the friendly face of the volunteer lady as I entered the building, who helped direct me to where I needed to go, to the admin staff who checked me in, to Hillary, the pre-op nurse who effectively and efficiently prepared me for my foreign experience, whilst at all times keeping me feeling at ease, to the surgeons and anaesthetist (Ben and his registrar and Michael) who explained very thoroughly what would was about to take place, without scaring the life out of me, to Annie the darling who joked with me pre-op and then wiped my tears as I went under, all the way to my post-op care with Annette and the caring nurse whose name I didn't get because I was still out of it, who tripped over all my oxygen cords - I hope you're OK.

I didn't feel like I was in a hospital environment at all... well done Busselton crew!

Responses

Response from Heather Thomson, Clinical Nurse Manager, Busselton Hospital, WACHS - South West

Dear Billycat,

At Busselton Health Campus, we aim to provide an outstanding experience for our patients and families and I’m so pleased that our staff were able to meet your needs in a caring and considerate manner. Thank you as well for commenting on the individual members of the team, this makes them feel very appreciated and valued. I have shared your feedback with all departments that you referred to in your story.

The staff member that tripped appreciated your concern and assures you she was not injured in any way.

If you know of anyone who may want to be a volunteer I encourage them to contact Dan Anderson on 9753 6376

I wish you all the best for your continued recovery.

Thank you for sharing your experience.

Kind regards

Heather Thomson

Clinical Nurse Manager

Surgical Services

Busselton Health Campus

  • Billycat thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

Update posted by Billycat (the patient)

Thanks Heather - good to know feedback is being passed on to individuals:)

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