"Unsatisfactory echocardiogram experience"
About: Allied Health (Bass Coast Health) Allied Health (Bass Coast Health) Wonthaggi 3995
Posted by Frustrated carer (as ),
Recently my spouse and I attended the Radiology Department for my spouse's echocardiogram. Of course, we were in the wrong place. After waiting about 5 minutes in line we were told we were in the wrong place and need to go to Allied Health. I asked the receptionist if they could notify the Allied Health that we would be late. The receptionist replied that they could not as they had people in line waiting. I knew we would be late as it is a long walk for my spouse who needs to stop frequently to rest.
We went down the lift and looked for the sign for Cardiac Care. My spouse said: this isn't the right place. I assured my spouse that we were there and finally saw a sign which was obscured. I then said to my spouse: you go around the corner and sit, while I book you in. My spouse stood there as there were no seating.
At this time a nurse came to help. The nurse directed us where to go and obtained suitable seats in the Physiotherapy Department. We had to walk through a group where everyone had on badges and were having a meeting. I felt most uncomfortable. The echocardiogram was done behind a curtain. So there was at least some privacy. On completion of the procedure, my spouse was not offered anything to remove the gel. Overall a most unsatisfactory experience. I felt embarrassed for the health service. Please improve this. I am worried that with rapid changes basics of care are being omitted.