"My time at Sale Hospital"

About: Sale Hospital / Women's and Children's

(as the patient),

Me and my family felt cared for, and like we were the only people in the hospital, the staff had so much time for us 

I can't thank the obstetricians, doctors and midwives enough during my, my husband's and family's stay at the hospital. I came into the Sale Hospital knowing I was giving birth to our stillborn daughter and the love, care and respect everyone gave us was amazing. I can't thank the staff enough for the love they showed us during this very hard period in our lives. 

We got given a private room away from other babies and parents and were always getting checked on and cared for 100% the whole time, there was nothing else that the staff could have done to make us feel good on the worst day of our lives. 

We got told about services that were around to support us and were offered free photography through Heartfelt that came and took photos of our little girl that night. 

Responses

Response from Kim Costin, Nurse Unit Manager, Womens and Childrens, Central Gippsland Health

Dear anonymous91,

My name is Kim Costin and I am a Nurse Unit Manager of Women’s and Children’s Unit. I have just read your story and I appreciate that despite what must be a very difficult and sad time for you, your husband and family, that you have taken the time to share your story and provide such lovely feedback on your care.

I plan to share your story and feedback with staff. I am sure, as I am, that the Obstetricians Doctors and Midwives that were involved in your care will feel comforted in knowing that they have been able to support and comfort you all through this very sad and difficult time.

I wish you all the best for the future and I hope that after going home you have continued to receive ongoing support and care.

If there is anything further you wish to discuss or that I can help you with please do not hesitate to contact me on 5143 8150 or at wac.num@cghs.com.au

Kind regards,

Kim

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Response from Mandy Pusmucans, Director of Nursing, Sale, Central Gippsland Health

picture of Mandy Pusmucans

Dear anonymous91,

I appreciate that you have taken the time to share your story, particularly as this is such a significant time in your life. We feel privileged to have been able to provide the support and care that you, your husband and family needed through this very hard period. This is the level of care that we aspire to.

I will share your story with the team – I know that they will take comfort in your words.

I hope life has settled for you, your husband and your family.

Please don’t hesitate to contact me should you wish to discuss this further or if we can support you in any other way. I am contactable on either 5143 8512 or at mandy.pusmucans@cghs.com.au.

Yours sincerely

Mandy

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