"Great physio staff"

About: Armadale Hospital Rehabilitation In The Home (RITH) Royal Perth Hospital

(as the patient),

I originally went to Fiona Stanley Hospital due to pain in my lumbar spine from an injury recently. They discharged me after 4 days in the hospital and said I have to wait 4 weeks for my CT scan appointment at Royal Perth Hospital (RPH). So they got in touch with Armadale Hospital’s physio team to look after me in the home. The staff who looked after me had excellent medical care. Alison, who is the senior physio from Armadale was very attentive and gave me all the necessary help. Dr D from the Hospital in the Home service was also very caring, as well as Jeanette, the occupational therapist.

The physio staff from Armadale kept chasing RPH to have a CT scan for my spine and they said it is a 6-month waiting list, but I need a CT scan at 4 weeks to see if it’s healing.

I am very grateful for the Armadale physio team for looking after me so well during this time while I'm waiting for an appointment. Once again, a big thank-you to Alison, Dr Dawes and Jeanette for their continuous care.

Responses

Response from Lesley Bennett, Executive Director, Royal Perth Bentley Group

picture of Lesley Bennett

Dear equuleusfx48

Thank you for providing us with your feedback so that we are aware of your situation and can assist you. I apologise for the frustration that you have experienced with regard to getting your scan at Royal Perth Hospital. I have spoken with our Radiology Department and what you describe here is not consistent with our waitlist times, which are, in fact, much less for this type of scan.

Without knowing more details it is difficult for me to comment or provide you with exact answers here. However, we would like to be able to assist you, so can I please ask you to contact our Consumer Engagement Unit on 9224 1637 and speak with one of the team members. They will be very happy to help you and are awaiting your call.

Kind regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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Response from Kate Gatti, Executive Director, Clinical Service Planning Population Health, South Metropolitan Health Service

picture of Kate Gatti

Dear equuleausfx48,

Thank you for acknowledging the work of our Rehabilitation in the Home (RITH) team who came out and saw you in your home following your hospital stay. I am pleased to hear that the staff were able to assist you in following up appointments and managing your rehabilitation needs. Alison, Robin and Jeanette were very pleased to see your praise for them.

Kind regards,

Kate Gatti

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