"No solution to problem"

About: Exmouth Health Service

(as the patient),

Issues with bowel movement for over a year. Gradually taking its toll on my quality of life. 

I was finally referred to a visiting specialist.

The specialist's mannerisms were blunt but perfectly exceptional.

However, despite my GP's concerns and the fact I am no longer able to get through day-to-day life without being affected negatively and/or embarrassingly I was told there is nothing wrong with me. 

I was not offered a solution (one that had not already been attempted and failed).

The specialist did not go through all my files to look back at what attempts had been made to rectify the issue.

I feel that because I am in my 20's, and my common disease tests came back as negative that no less common disease, cancers or other possibilities would even be considered. I feel this is not fair.

I will seek second opinion as I know what I am going through is not normal and not OK.

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear patent patient,

Thank you for taking the time to share your health care experience on Patient Opinion. I was sorry read of the challenges you have faced in your health care journey and that your illness is having a negative impact on your day to day life.

I have spoken to Tamara Sweeney, our Gascoyne Operations Manager, who would really like an opportunity to further discuss the concerns you have raised to see where we can help.

We would we grateful if you could please contact Tamara on 9941 0300 or 0427700695 or Tamara.Sweeney@health.wa.gov.au or alternatively you can contact me on 9956 8695 or Michele.Young@health.wa.gov.au. Your call would be very welcome and can still be addressed anonymously if you wish.

Please be reassured that we take your feedback seriously and are committed to improving the experience of all health service users.

Thank you again for making contact, I look forward to hearing from you soon.

Kind regards

Michele

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