"Felt unimportant"

About: Box Hill Hospital / Respiratory Ward

(as the patient),

I had an 8.30am respiratory laboratory appointment at Box Hill Hospital. I felt frustrated, unimportant and ignored because I believe the staff wanted to gossip. The check-in station window was always closed. I listened to the personal conversations of approximately 4 staff. At 8.50am my details were taken. Gossip again by staff, and I was eventually seen at 9am.

I felt under-valued, and unsure if anyone was going to see me at all.
Reception

Reception


Manager

Manager


Staff attitude

Staff attitude


Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear kilodh77,

Thank you so much for sharing your experience when recently attending the Respiratory Laboratory at Box Hill Hospital. I am sorry your experience was not a positive one and you felt unimportant and ignored.

I understand you have already made contact with the Eastern Health Centre for Patient Experience regarding this. If you would like to follow up on the review of your experience, please contact the Patient Relations Advisors again either by email feedback@easternhealth.org.au or by calling 1800 EASTERN. Please note if you do call the Patient Relations Advisors may be on another call, so please leave a message and they will call you back.

Many thanks and my sincere apologies this was your experience.

Kind regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story

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