"Long wait made better by great staff"
About: The Royal Victorian Eye and Ear Hospital / Emergency Department The Royal Victorian Eye and Ear Hospital Emergency Department East Melbourne 3002
Posted by ophiuchuspt49 (as ),
Attended the Emergency Department recently around 6.30pm, it was very busy indeed. Large numbers of people in the waiting room. I was told there was going to be a long wait as there were some complicated cases being dealt with so that slows things down.
Anyway, I decided to wait. During my wait I attended the front counter a number of times during the evening and spoke to a very pleasant young girl, she could not do enough for me, she kept me up to date with my progress and explained how the systems worked. A pleasure to deal with.
Anyway, when I got to see the doctor at around 11.45pm, he was so nice and fixed my issue within 10 mins, he explained what he would do and did it.
Although the wait was long it was made more enjoyable by these staff. Well done Royal Victorian Eye & Ear Hospital for employing such great staff.