"My elective surgery was cancelled three times by the hospital"

About: Angliss Hospital

(as the patient),

First time I went in for day surgery, I was just about to be put under for the operation and surgeon appeared and said they were keeping me in overnight. The nurse advised the surgeon there is no bed booked. I told the nurse that my spouse is disabled and couldn't go home on their own, I would have to arrange overnight care.

After lots of apologies, I was sent home with a booking several weeks later. Then two days before that they cancelled again, as the surgeon had gone off sick. Given a new booking after a few weeks time. Fine, I understand these things can happen.

I rearranged care for my spouse, and also for coverage at work etc. Then a family member passed away in the UK, and I advise relatives I cannot travel over for it as I have surgery three days after funeral. Fine, they understand.

Not a day before the next booking I get a call that it's cancelled again. No theatre available.

To say I'm upset is putting it mildly. They tried to book the following week and I dared to say no! I cannot just change everything in an instant. Since then I have not heard a thing.

In thirty years I have never had anything happen in a hospital here and with this fiasco I feel totally let down.

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear Fisho101,

Thank you so much for taking the time to share your experience regarding your surgery being cancelled three times. I am very sorry this has been your experience and appreciate your understanding when this happened outside our control.

As you have made contact with the Patient Relations Advisors in the Eastern Health Centre for Patient Experience regarding your experience and we are in the process of reviewing what has happened. We will be back in contact with you as soon as this has been done but if you would like to make further contact, please feel free to make contact (as you have already).

I would like to apologise that we have not been able to provide you with a new date for surgery, but hope we can work through this with you so you are able to make sure all required plans are in place to enable you to have your procedure.

Many thanks again Fisho101 and kind regards

David

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