"Emergency burns"

About: Broome Health Campus

(as the patient),

I had a gas bottle explode and suffered burns. The Ambulance Service was excellent and so was the initial Emergency Department care. However I had no referral or consultation with the Fiona Stanley Burns Unit. Upon having my wound dressed at Broome Hospital only part of the burns were dressed and with Inadine and sticky plaster which pulled a large amount of skin off when removing.

Upon presenting to another Emergency Department for dressing they were shocked at what had been put on the burns and I was also not given any advice on what to put on my face for the flash burns. 


Responses

Response from Helen Fullarton, Coordinator Nursing and Midwifery, Broome Hospital, WA Country Health Service Kimberley

Dear ospreycn95,

Thank you for sharing your story with us and giving us the opportunity to sincerely apologise for adding to what must have been a very traumatic and frightening time for you after your accident. As a first measure, I have spoken with staff about the use of dressings for burns to ensure that this kind of situation does not happen to anyone else. I would like to learn more about what happened to you and would really appreciate it if you could contact me. My name is Helen (Fullarton) and I am a senior member of staff at the Broome Hospital.

Please feel free to call me on my mobile number, which is 0408 913 638 or, if you prefer, please email me at helen.fullarton@health.wa.gov.au.

Once again, I am genuinely sorry for what happened to you and hope that you are making a good recovery.

Kind regards,

Helen Fullarton

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