"Wonderful care"

About: Box Hill Hospital / Emergency Department

(as a relative),

I recently took my spouse to the Emergency Department (ED) at Box Hill Hospital, twice in the one week at the suggestion of the GP. On our first visit they were treated by Dr. Tess and was cared for by nurse Laura. Dr. Tess was very informative and caring and reassured us that if their condition was to worsen that we could return.

When my spouse's condition was not improving I took them back to the ED two days later. They were triaged promptly and professionally by the triage nurse Hamish. We were re-assessed in the waiting room by the other triage nurse on, Caroline who was concerned as my spouse was shaking from their high temperature and was confused. We were taken into the department shortly after and looked after by Jess and Chris who were very efficient in taking blood tests and assessing my spouse.

After seeing Doctor Erin, who was very informative and considered, the plan was to go to the Short Stay Unit. The nurse Bailey was very helpful and took us to the new room and provided my spouse with medication. They were again looked after by Nurse Laura and checked on by the nurses in charge; Jess and Hayden. Thank you to all of the staff at Box Hill ED for your care 

Responses

Response from Gayle Smith, Executive Director, Quality, Planning and Innovation, Eastern Health

picture of Gayle Smith

Dear avocethh98,

Thank you again for posting your feedback on Patient Opinion. I am sure that it has been a stressful time for your spouse and you, with your spouse not being well and having to attend the emergency department twice in one week. I am however very pleased to hear that you received such excellent care from so many of the staff. I know that they are really committed to providing high quality care and making sure the patient's needs are met and it is terrific to hear that they took such care of your spouse.

I will make sure to pass your feedback on to Dr Tess, Laura, Hamish, Caroline, Jess and Chris, Dr Erin, Bailey, Jess and Hayden.

I trust your spouse is now feeling much better.

Thanks again for your feedback,

Gayle Smith

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