"Fractured wrist"

About: Box Hill Hospital / Emergency Department

(as a relative),

My In-Law fractured their wrist and presented to Box Hill Emergency Department a few months ago. Dr. John was in triage at the time and ordered an X-ray after listening to the triage nurse - which meant that we had an X-ray and diagnosis within 20 minutes or so.

We were then looked after by Dr. Tessa,  and her kindness and professionalism was so wonderful and put my hospital-phobic, very stoic In-Law at ease.


Response from Gayle Smith, Executive Director, Quality, Planning and Innovation, Eastern Health

picture of Gayle Smith

Dear avocethh98,

Thank you for posting your feedback on Patient Opinion and I am very pleased to hear that Dr John and Dr Tessa were able to provide your in-law with such a great experience, particularly given their hospital-phobia. At Eastern Health we pride ourselves on putting patients first, and demonstrating kindness and excellence. I am very pleased to hear that Dr John and Dr Tessa did this for your in-law. I will make sure to pass the information on to them. I trust that your in-law is well on the path to recovery.

Thanks again for your feedback,

Gayle Smith

Executive Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful