"Sydney Eye Hospital visit"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as a parent/guardian),

My spouse had a sore on their head and a sore eye recently and by the next morning, their right eye was very swollen and the whole side of their face was too.  We visited a hospital and were advised to visit the Sydney Eye Hospital which we did.

At every customer touchpoint we were greeted with caring, friendly and helpful staff. The nurse Irene was absolutely amazing made us feel safe and secure, knowing she was focussed on us at the same time as others, and caring and considerate.  My spouse then saw Dr Sol who could not have done a more thorough examination of my spouse's eye.  My spouse actually had shingles, which we did not know until Dr Sol's confirmation, who then inspected the eye to ensure that the shingles had not reached the eye, which fortunately it hadn't.

Dr Sol, throughout the entire appointment, explained everything he was doing, how we manage it now and going forward what we need to do.

Then the Reception staff again were amazing, friendly and happy and they made a follow-up appointment for my spouse.

I was not asked to write this. It was after we thanked Irene so much for everything that I said how can I let people know about this service. She then told me I could spread the word about this wonderful hospital online which I am.

Congratulations whoever is at the top of this Hospital. You are all doing a great job.

Thank you all so much.

Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital

Dear hydraew89,

Thank you for taking the time to feedback about the staff that looked after your spouse in the Emergency Department. I am delighted to hear that they felt well cared for and staff were friendly and helpful.

We are very fortunate to have the wonderful staff we do who demonstrate excellent clinical skills and are also kind and compassionate. I will ensure that your lovely feedback is passed along to the reception staff, Irene and Dr Sol.

All the best wishes to your spouse and their recovery.

Kind regards

Dr Pauline Rumma

Director of Clinical Services

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