"My wife's visit at Box Hill Hospital Fast Track ward"

About: Box Hill Hospital / Emergency Department

(as a relative),

My wife was sent to Box Hill Emergency Department by her doctor for further examination and treatment. We waited for few hours to be seen by a gynecologist, Dr Clare, however, the long wait was worth it. I have never come across someone who is so empathetic, sensitive but above all, caring and holistic in her approach.

I am an employee at Eastern Health but did not disclose this information to anyone as I didn't want to be treated differently, as such, it was interesting to observe Eastern Health's values at play from the other side.

I am truly appreciative of the overall care given to my wife.

Responses

Response from Gayle Smith, Executive Director, Quality, Planning and Innovation, Eastern Health

picture of Gayle Smith

Dear papagm99,

Thank you so much for taking the time to provide your feedback on Patient Opinion and I am delighted to hear that your wife received such empathetic and holistic care from Dr Clare. As an employee of Eastern Health, you will know that we are truly committed to providing care that is consistent with our values and in particular, putting patients first. I will make sure to pass your feedback on to Dr Clare. I trust that your wife has now made a full recovery.

regards,

Gayle Smith

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