"A thank you to the staff"

About: Busselton Health Campus

(as the patient),

Recently, I met with nurse Rosalie from the Wounds Clinic in Busselton Hospital.

She had read up on my notes thoroughly and thus had time and empathy for my situation and listened - from having a double mastectomy and reconstruction this year, to removal of both air expanders, to chemotherapy and then to protruding gauze from an earlier infection site, with a recommendation for PICO dressing at another hospital.

Rosalie was very professional, thorough, informative and knew what my background was and has done her best to give me the best care in the closest proximity. 

She explained clearly every step of the way and gave recommendations of who to pass this over to and that this needed to be followed up regularly. I came away from the visit feeling this professional had a real understanding of my needs.

I was in extremely good hands. The ladies at Reception also were great.

How important it is to feedback and give thanks to those that take the time to make a difference in someone’s life who is vulnerable.

Always so much to be thankful for.

Responses

Response from Daniel Anderson, Coordinator of Nursing and Midwifery, Busselton Hospital, WACHS - South West

Dear earthey95,

Thank you for taking the time to complete a Patient Opinion feedback. It’s wonderful to hear you have had a positive experience at Busselton Hospital. We are very lucky to have such an experienced and dedicated team in outpatients and I am glad we could help. It is challenging to manage a changing group of patients with individual needs. Rosalie and the other nurses, clerical and allied health team members take their job very seriously, endeavouring to tailor care to each person referred to our service.

I hope you are continuing to improve but if you any questions or queries but don’t hesitate to call me on 9753 6372.

It will be my pleasure to pass this feedback on to Rosalie and the team in outpatients

Yours sincerely

Dan

Daniel Anderson

Coordinator of Nursing & Midwifery

Busselton Health Campus

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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