We believe that patients' feedback - good or bad - is essential to improving Australian health and care services.

"Then came the question: Are you getting cold in the car and have you eaten tonight? Next thing, security approached my car with a warm blanket, sandwiches and a bottle of water!"

"A special morning tea made for Mum because one day she mentioned she’d like it."

"Within minutes Bogdan was there and he lifted her singlehandedly, checked that she was all right and took her to her appointment."

"Again Christina was by my side, held my hand and coached me through"

"She was the first person to listen to my story and not judge or pity me for it."

"She carried all my belongings and just made me feel cared for."

"She went and got me a milo and a muffin, because she knew breakfast was still a while away."

"She learnt that it was our 60th wedding anniversary in a couple of days and realised my husband was panicking because his card to me was still in the drawer at home ! She went to the hospital shop and bought an anniversary card for him to give to me, as well as a word book for him."