We believe that patients' feedback -
good or bad - is essential to improving Australian health services.

Tell us what was good and what could be improved, say thanks or call for change - we'll pass your stories to the people in the health services who can make a difference.

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"After 5 minutes of her seeing me I was released to go home. I was recommended to go see my GP the following day... as soon as examined they knew it was appendicitis. I am very unhappy with the way I was treated. I was in need of help with a common condition that I believe could be easily identified and I felt like I was just given some sort of analgesia and sent away."
STORY HAS A RESPONSE

About: Armadale Hospital / Emergency Department
"I did come to this site originally as I believed the duty of care she received... was not acceptable. I expressed my concerns and dissatisfaction and I must say the response I received has been absolutely fabulous. [Hospital staff] gave me a follow up and thanked me for bringing these issues to her attention, so they can be corrected, so they don't happen again."
STORY HAS A RESPONSE

About: Geraldton Hospital
"There needs to be clear, readily available information detailing what services are available in what location, their basis (local, visiting, etc.) and average waiting times."
STORY HAS A RESPONSE

About: Pilbara Health
"I got a call from the clinic by someone who I felt was hostile and spoke incredibly down to me... I understand how busy the hospital and all it’s staff is, but there is zero need for hostility and unpleasantness..."
STORY HAS A RESPONSE

About: Lady Cilento Children’s Hospital
"I am extremely tall and... Every time I go to hospital they don't have pyjamas that are big enough for me... I have had to wear a gown front and back and it is embarrassing. I still feel embarrassed now."
CHANGE MADE

About: Broome Health Campus and Royal Perth Hospital
"The nurse in short stay was really excellent, although she had 4/5 very sick patients, she engaged with all the families and explained what the plan was. Overall the care we received was very good."
CHANGE PLANNED

About: Ambulance Victoria and Bass Coast Health

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