"All staff in the emergency department were so kind and helpful"

About: The Townsville Hospital / Emergency Department

(as the patient),

One evening recently we had to go to the ED for an antibiotic drip for an infection. All of the staff including the admin, nurses and doctors were so helpful and kind. They made sure we had all of the information and weren't worried. We were very happy with our experience.


Response from Julie Shepherd, Nurse Manager Patient Experience, Patient Services; Clinical Governance Directorate, Townsvillle Hospital and Health Services

Dear PO-OCT11,

Many thanks for sharing your story with us, that's terrific feedback and I am really pleased to read about your positive experience in our ED.

I am glad to hear that you were well informed which helped to allay your fears. Our staff work very hard and I will be delighted to pass on your feedback to them – I am sure they will feel really pleased to hear your story.

Once again, thank you for taking the time to share your story.

Take care with kind regards,

Julie Shepherd

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful