"Day procedure couldn't have been more friendly or helpful."

About: Yarra Ranges Health

(as the patient),

I had a day procedure at Yarra Ranges. The staff couldn't have been more friendly or helpful. My questions were answered as well as my needs anticipated. I was offered a hot blanket because it was cold, very comfy, the tv changer because I had to wait. The nurses had a chat too which was lovely. Genuine and caring too. Better than the experience I recently had in a private hospital. Well done public health.


Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear Genuine

Many thanks for sharing your very positive story on Patient Opinion - it is great to receive such favourable feedback. We are receiving many terrific stories like yours following admissions to Yarra Ranges Health and that's a great thing.

I also appreciate your comment with regard to how good the public system is - indeed, whilst the system does get "knocked" from time to time, feedback on Patient Opinion indicates that overwhelmingly, public health care is highly regarded.

I will pass your feedback on to Sue Wilson (Nurse Manager) and her team as well as the management team at Yarra Ranges Health too - you're sure to give them an extra spring in their step today! Thanks again for taking the time to write and I hope that you are otherwise keeping well.

Kind regards, Alan Lilly.

  • Genuine thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

Update posted by Genuine (the patient)

I'm pleased to hear from you, yes, public health can get a bad rap but my experience has always found the nurses and doctors very dedicated. Well done !

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