"Maroondah Hospital ED"

About: Maroondah Hospital / Emergency Department

(as a parent/guardian),

Thank you to the fantastic staff at Maroondah ED. I attended with my young child who had fallen on their arm and was experiencing significant pain. My child was quickly attended to by the triage nurse and settled into an ED bed where my child's pain was swiftly well controlled. The nurses Kelly, Keely and Christine were so very attentive and very intuitive when caring for a frightened child and a worried mother! I was kept well informed by Dr Daniel throughout the admission maintaining my confidence that we had come to the right place. I was grateful he took the time to gain a rapport with my child prior to any procedures making the experience less frightening for both of us. The Radiology staff should also be commended for their gentle care. Thank you Maroondah ED.

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear KBChester

Thank you very much for taking the time to post your feedback on Patient Opinion acknowledging the terrific care you received by many of the staff in the Emergency and Radiology Departments at Maroondah Hospital.

I will be making sure all staff are aware of the care and kindness they provided you during this distressing time has such a positive affect on what must have been a very stressful time. In particular, acknowledgements will be made to nurses Kelly, Keely and Christine, Dr. Daniel and the Radiology staff.

I trust your child is well on the way to recovery and should you need to use another Eastern Health service in the future, you have a similar experience.

Kind regards

David

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