"Support when we needed it most"

About: HammondCare At Home Central Coast

(as a staff member posting for a carer/relative),

My elderly mother is severely vision and hearing impaired but copes well in her own home environment. When I recently had to have unexpected major surgery, my call to Mum’s Case Manager at Gosford, resulted in a week of in-home respite with HammondCare staff covering her medication and meal requirements and providing overnight support. Mum says that with her case manager's and my organisation and staff who were kind, caring and always pleasant and professional, she found what could have been a very stressful period much easier to manage. Since I returned home, Mum's case manager and the staff have also provided assistance with meal preparation to back up the 6 weeks Compacks assistance I have been receiving. Without this help we might have been living on pizza and cups of soup for 6 weeks as I am flagging by day's end. Mum has come out of all this with a renewed confidence and independence and I have been so grateful for the kindness and support to Mum and myself from her case manager and the staff who visit us each week. We couldn’t have been in better hands. Thank you.

Responses

Response from David Martin, HammondCare at Home

Thank you so much for your story. It is heartening for me to hear that the support our team provided has resulted in renewed confidence and independence for your mother.

I have taken the opportunity to share your kind words with our HammondCare At Home Central Coast team, who have been greatly encouraged by them.

With appreciation,

David Martin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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